Return & Refund Policy

Effective Date: May 2026

Last Updated: August 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

We stand completely behind the craftsmanship and quality of our workspace architecture. If your Ghost Surface acquisition does not perfectly align with your environment, this Return & Refund Policy outlines the procedures to ensure a seamless resolution.

1. The 30-Day Guarantee

We offer a 30-day evaluation period. If you are not completely satisfied with your purchase, you may request a formal return within 30 days of receiving your item.

2. Conditions for Return

To maintain our premium standards, all returned items—including wooden monitor risers, desk shelves, hidden wireless chargers, and cable organizers—must be in pristine, unused condition. The item must be returned in its original packaging with all accompanying hardware and documentation intact. We reserve the right to gracefully decline returns that show signs of wear, assembly, or damage.

3. Initiating a Return

To begin the return process, please contact our Client Concierge at hi@theghostsurface.com or via SMS/Voice at +1 (307) 218-8222. Once your return request is reviewed and approved, we will provide you with precise instructions on how and where to securely send your package.

4. Refunds & Return Logistics

Clients are responsible for arranging and covering the shipping logistics for elective returns. Once we receive and inspect your returned architecture, we will notify you of the approval status. Upon approval, you will be automatically refunded on your original payment method, minus the original shipping costs. Please allow time for your financial institution to process the transaction.

5. Damaged or Defective Architecture

Please meticulously inspect your order upon reception. If you believe your item is defective, damaged in transit, or if you received the incorrect hardware, contact us immediately at hi@theghostsurface.com. In these rare instances, Ghost Surface LLC will cover the shipping logistics required to replace or refund the affected pieces.

6. Client Concierge

For any questions regarding a return or refund, our dedicated team is at your disposal.