Return & Refund Policy

Effective Date: May 2026

Last Updated: October 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

We stand completely behind the engineering and craftsmanship of our workspace hardware. If your Ghost Surface acquisition does not seamlessly align with your environment, this Return & Refund Policy outlines the procedures to ensure a prompt resolution.

1. The 30-Day Evaluation Guarantee

We offer a 30-day evaluation period on all standard online orders (1–9 units). If you are not completely satisfied with your purchase, you may request a formal return within 30 days of receiving your item.

2. Conditions for Return

To qualify for a full refund, all returned hardware—including the 15W Sub-Surface Wireless Charger, The Kinetic Sphere, and The Hidden Workspace Kit—must be in pristine, unmodified condition and returned in its original packaging with all accompanying accessories intact (including the 12V power adapter, under-desk mounting bracket, Matte Black Surface Power Disc, Smart LED Alignment Tester, and documentation). Custom-branded OEM production runs (1,000+ Chargers or 100+ Kinetic Spheres) are manufactured to bespoke client specifications and are non-refundable once production has commenced, except in the event of verified manufacturing defects covered under warranty.

3. Initiating a Return

To begin the return process, please contact our Client Concierge at hi@theghostsurface.com or via SMS/Voice at +1 (307) 218-8222 with your order number. Once your return request is reviewed and approved, we will provide you with return instructions and the designated return facility address.

4. Refunds & Return Logistics

Clients are responsible for arranging and covering return shipping costs for elective returns. Once we receive and inspect your returned hardware, we will notify you of the approval status. Upon approval, your refund will be automatically issued to your original payment method. Please allow 3 to 7 business days for your financial institution to post the transaction.

5. Damaged or Defective Hardware

Please inspect your order upon arrival. If your hardware arrives damaged in transit, defective, or incomplete, contact us immediately at hi@theghostsurface.com. In these instances, Ghost Surface LLC will cover all shipping logistics required to ship a replacement unit or issue a full refund at zero cost to you.

6. Client Concierge

For any questions regarding a return, refund, or studio evaluation order, our dedicated team is at your disposal.