Warranty Policy

Effective Date: May 2026

Last Updated: August 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

At Ghost Surface, engineering longevity is as integral to our ethos as our design. We are committed to backing our hardware with the same precision, security, and care that we apply to our workspace architecture.

This Warranty Policy outlines how Ghost Surface LLC ("we," "our," or "the Maison") supports, services, and replaces your devices when you invest in our technology.

1. The Digital Guarantee

To provide you with an exceptional and seamless experience, we have eliminated the need for physical warranty registration cards. Your digital order confirmation email serves as your official proof of purchase. Your warranty coverage is automatically registered and begins on the date your order is delivered.

2. The Sub-Surface Charger (3-Year Coverage)

Engineered for longevity, the Sub-Surface Charger is backed by our comprehensive Ghost Surface 3-Year Electronic Replacement Warranty. This guarantee covers any manufacturing defects, internal electronic failures, or power delivery inconsistencies that occur under normal, intended use.

3. The Gyro (5-Year Coverage)

Our commitment to flawless execution extends to the Gyro, which is backed by an industry-leading 5-Year Replacement Warranty. This covers mechanical failures and manufacturing defects, ensuring your setup remains uncompromised for half a decade.

4. Exclusions & Limitations

While our warranties are extensive, they do not cover issues resulting from external factors. Exclusions include, but are not limited to:

  • Accidental physical damage, drops, or improper installation.
  • Water damage, liquid spills, or exposure to extreme environmental conditions.
  • Normal cosmetic wear and tear (such as scratches or fading over time).
  • Products that have been altered, modified, or disassembled without authorization.

5. Warranty Claim Procedure

We value your time and have streamlined our resolution process. To initiate a warranty claim:

  1. Email our concierge support team at hi@theghostsurface.com.
  2. Provide your original order number in the subject line.
  3. Include a brief description of the issue alongside clear photographic or video evidence.

Upon verification of your claim, we will promptly arrange for a replacement unit to be shipped directly to you at no additional cost.