Warranty Policy

Effective Date: May 2026

Last Updated: October 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

At Ghost Surface, engineering longevity is as integral to our ethos as our design. We are committed to backing our hardware with the same precision, security, and care that we apply to our workspace architecture.

This Warranty Policy outlines how Ghost Surface LLC ("we," "our," or "the Maison") supports, services, and replaces your hardware across both individual acquisitions and commercial B2B deployments.

1. The Digital Guarantee

To provide you with an effortless ownership experience, we have eliminated physical warranty registration cards. Your digital order confirmation email or commercial B2B invoice serves as your official proof of purchase. Your warranty coverage is automatically registered and begins on the date your order is delivered.

2. The Sub-Surface Charger (3-Year Electronic Warranty)

Engineered for commercial reliability, the 15W Sub-Surface Wireless Charger is backed by our comprehensive Ghost Surface 3-Year Electronic Replacement Warranty. This guarantee covers manufacturing defects, internal circuit or coil failures, and power delivery inconsistencies that occur under normal, intended sub-surface operation (10mm–28mm non-metal surfaces).

3. The Kinetic Sphere (5-Year Mechanical Guarantee)

Our commitment to precision machining extends to The Kinetic Sphere, which is backed by an industry-leading 5-Year Mechanical Replacement Guarantee. This covers internal bearing failures, structural defects, and machining flaws, ensuring your focus instrument performs silently and smoothly for half a decade.

4. The Hidden Workspace Kit (Dual Guarantee)

Acquisitions of The Hidden Workspace Kit are protected by our Dual Guarantee, providing full 5-Year Mechanical coverage for The Kinetic Sphere alongside full 3-Year Electronic coverage for the 15W Sub-Surface Wireless Charger.

5. Exclusions & Limitations

While our warranties are comprehensive, they do not cover issues resulting from external misuse or improper installation. Exclusions include, but are not limited to:

  • Accidental physical damage, drops, or installation on incompatible metal/metal-core surfaces.
  • Direct sub-surface water immersion, use of non-supplied power adapters, or exposure to extreme environmental conditions.
  • Normal cosmetic wear and tear (such as minor surface marks or adhesive pad wear after repeated re-mounting).
  • Hardware that has been altered, modified, or disassembled without authorization.

6. Warranty Claim Procedure

We value your time and have streamlined our resolution process. To initiate a warranty claim:

  1. Email our concierge support team at hi@theghostsurface.com.
  2. Include your original order number or commercial invoice number in the subject line.
  3. Provide a brief description of the issue alongside clear photographic or short video evidence.

Upon verification of your claim, we will promptly arrange for a brand-new replacement unit to be shipped directly to you at no additional cost.

7. Client Concierge