Shipping Policy

Effective Date: May 2026

Last Updated: October 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

At Ghost Surface, we approach logistics with the same precision and care as our workspace architecture. This Shipping & Delivery Policy outlines the timeline, procedures, and protections in place to ensure your order arrives securely.

1. Order Processing (The Curation Phase)

Every piece of Ghost Surface hardware undergoes strict quality verification prior to dispatch. Standard online orders (1–9 units) are processed and packaged within 2 to 3 business days. Once your order has been dispatched from our facility, you will receive an automated confirmation email containing your tracking credentials.

2. Delivery Timelines

For standard orders, please anticipate a delivery window of 6 to 10 business days once your package has shipped. While we partner with premier couriers to ensure timely arrival, Ghost Surface LLC cannot be held liable for external carrier delays, customs inspections, or weather-related transit disruptions once the package has been dispatched. However, if your package is lost or arrives damaged in transit, our concierge team will promptly assist you with a replacement under our Return & Refund Policy.

3. Geographic Scope & B2B Commercial Freight

Standard online checkout currently ships across the United States and includes complimentary premium shipping on all retail and pilot evaluation orders. For international architectural studios, commercial volume allocations (10–49 Trade Tier and 50+ Commercial Tier), and Custom OEM production runs across North America, Europe, Australia, and the UAE, dedicated air/sea freight timelines and commercial shipping terms are provided directly on your B2B invoice via hi@theghostsurface.com.

4. Tracking Your Acquisition

Transparency is paramount. The moment your package leaves our fulfillment center, you will receive a direct tracking link via email, allowing you to monitor the physical journey of your hardware in real time until it reaches your desk or project site.

5. Shielded Delivery & Liability

We partner strictly with trusted logistics providers to ensure your hardware arrives in pristine condition. Please note that the legal risk of loss and title for items purchased pass to you upon delivery of the package to the carrier. If a package is marked as "Delivered" but is missing, stolen, or arrives damaged, please contact our support team immediately so we can assist in filing an official carrier claim and resolving your order.

6. Client Concierge

Should you require any assistance regarding the transit of your order or B2B freight scheduling, our dedicated team is at your disposal.