Shipping Policy

Effective Date: May 2026

Last Updated: August 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

At Ghost Surface, we approach logistics with the same precision and care as our workspace architecture. This Shipping & Delivery Policy outlines the timeline, procedures, and legal protections in place to ensure your order arrives securely.

1. Order Processing (The Curation Phase)

Every piece of Ghost Surface architecture requires meticulous preparation. All orders are securely processed and packaged within 2 to 3 business days. Once your order has been dispatched from our facility, you will receive a formal notification containing your specialized tracking credentials.

2. Delivery Timelines

Due to the unprecedented demand for our initial US drop, please anticipate a delivery window of 6 to 10 business days once your order has shipped. While we partner with reliable couriers to ensure your order arrives securely, Ghost Surface cannot be held legally or financially liable for external carrier delays, misroutes, or weather-related transit disruptions once the package has been dispatched. However, if your package is lost or arrives damaged in transit, our customer concierge team is here to assist you with claims and replacements under our Return & Refund Policy.

3. Geographic Scope & Delivery

We currently offer our workspace solutions exclusively within the United States. To provide an uncompromising acquisition experience, we are pleased to offer complimentary premium shipping across all US orders.

4. Tracking Your Acquisition

Transparency is paramount. The moment your package leaves our fulfillment center, you will be provided with a direct tracking link via email. This allows you to monitor the physical journey of your package in real-time until it reaches your destination.

5. Shielded Delivery & Liability

We partner strictly with premium logistics providers to ensure your items arrive in pristine condition. However, please note that the legal risk of loss and title for items purchased from Ghost Surface pass to you upon our delivery of the package to the carrier. If a package is marked as "Delivered" but is missing, stolen, or arrives damaged, please contact our support team immediately so we can assist you in filing an official claim with the carrier on your behalf.

6. Client Concierge

Should you require any assistance regarding the transit of your order, our dedicated team is at your disposal.