Privacy policy

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Last Updated: October 2026
Operated by: Ghost Surface LLC (Wyoming, USA)

At Ghost Surface, discretion is as integral to our ethos as our design. We are committed to safeguarding your personal and corporate information with the same precision, security, and care that we apply to our workspace architecture.

This Privacy Policy outlines how Ghost Surface LLC ("we," "our," or "the Maison") curates, utilizes, and protects your data when you visit theghostsurface.com (the "Site") or engage with our retail, B2B trade, and custom OEM services.

1. Information We Curate

To provide you with an exceptional and seamless experience, we gather specific details when you interact with our brand:

  • Direct Client & Trade Information: When you acquire a piece, register an account, request a B2B trade or OEM quote, or request a studio evaluation sample, we securely collect essential details including your name, company or studio affiliation, delivery address, billing information, and contact preferences.
  • Payment Security: All online financial transactions are processed through encrypted, PCI-compliant banking gateways (such as Shopify Payments) or verified commercial wire/ACH channels for bulk trade invoices. Ghost Surface does not store or access your complete credit card information.
  • Digital Footprint: To continually refine our digital storefront, we automatically observe technical metrics such as your device architecture, geographic region, and how you navigate our collections.
  • Cookies & Analytics: We utilize refined tracking technologies, including Meta, LinkedIn, and TikTok analytics, to remember your preferences, measure the performance of our digital campaigns, and present you with relevant curations.

2. How Your Information is Utilized

We use your information exclusively to elevate your experience and fulfill our commitments to you:

  • Fulfillment & Commercial Logistics: To securely process your transactions, issue B2B commercial invoices, and ensure the precise delivery of your Ghost Surface hardware.
  • Client & Trade Advisory: To provide bespoke support, supply technical CAD/compliance specifications, address inquiries, and communicate important updates regarding your acquisitions.
  • Refined Marketing: To share private invitations, new hardware reveals, and architectural workspace insights, provided you have chosen to receive such communications.
  • Security: To protect our clients, trade partners, and infrastructure against unauthorized or fraudulent activity.

3. Discretion & Data Sharing

Your trust is paramount. Ghost Surface does not, under any circumstances, sell your personal or corporate information. We share data strictly with highly vetted partners essential to our operations:

  • Infrastructure: Shopify Inc., which provides the secure foundation for our digital storefront.
  • Logistics: Premier shipping, freight, and fulfillment partners entrusted with delivering your orders.
  • Strategic Partners: Selected analytics and advertising platforms to optimize our digital presence.
  • Legal Compliance: We will disclose information only when unequivocally required by US federal or state law, or to protect the legal integrity of our brand.
  • SMS Consent Exclusion: Text messaging originator opt-in data and consent, as well as mobile phone numbers provided for SMS updates, will not be shared with any third parties or affiliates for marketing or promotional purposes.

4. Digital Tracking & Your Autonomy

You maintain complete control over your digital footprint while exploring our Site:

  • Cookie Management: You may adjust your browser architecture to decline cookies, though this may limit the seamless functionality of our Site.
  • Targeted Advertising: You maintain the right to opt out of tailored digital campaigns via your individual platform settings, or through global privacy registries such as the Digital Advertising Alliance.
  • Global Privacy Control (GPC): Our infrastructure respects supported browser-level privacy signals.

5. Your Global Privacy Rights

We honor the privacy rights of our global clientele. Depending on your jurisdiction (including the US CCPA/CPRA, the EU/UK GDPR, and others), you hold specific rights regarding your personal data:

  • The Right to Access & Correction: You may request a record of the information we hold about you or ask us to refine any inaccuracies.
  • The Right to Erasure: You may request the deletion of your personal records from our active systems, subject to specific legal and tax retention requirements.
  • The Right to Opt-Out: You may instruct us to cease using your data for targeted advertising campaigns.

To exercise these rights, please communicate with our team directly at hi@theghostsurface.com or via SMS/Voice at +1 (307) 218-8222.

6. Security Architecture

We deploy advanced, industry-standard cryptographic and administrative protocols to shield your data from unauthorized access. While no digital environment is entirely impervious, our commitment to your security is uncompromising.

7. Data Retention

We retain your information only for the duration necessary to fulfill our service and multi-year warranty commitments to you, after which it is securely archived or systematically anonymized in accordance with legal and tax obligations.

8. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, USA, ensuring a robust legal foundation for our global operations.

9. Connect With Us

Should you require further clarification regarding our privacy practices or wish to update your preferences, our dedicated team is at your disposal.